Broadcast Systems Engineer II – Customer-Facing

EVS Broadcast Equipment; Denver (CO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401K Savings Plan with company match

Training and development opportunities

Job summary

A leading broadcast technology company in Denver is seeking an experienced Broadcast System Engineer with a strong focus on customer support. The ideal candidate will possess extensive experience in the broadcast industry and technical support, deliver exceptional service, and support clients effectively. This role involves complex troubleshooting, managing service requests, and collaborating with colleagues. The company offers a competitive salary and excellent benefits, prioritizing work-life balance and professional growth.

Qualifications

• At least 10 years of experience in the broadcast industry.
• Practical experience in advanced technical support in a tiered environment.
• Familiarity and/or practical experience within the Broadcast Industry.

Responsibilities

• Provide technical assistance and expertise to customers.
• Investigate and diagnose incidents at an advanced level.
• Manage customer expectations throughout the support process.

Skills

Technical support expertise

Analytical mindset

Customer service orientation

Troubleshooting skills

Collaboration

Education

Degree in TV Production, Computer Science, IT Networking, or related field

Tools

Windows

Linux

SQL database

Job description

A leading broadcast technology company in Denver is seeking an experienced Broadcast System Engineer with a strong focus on customer support. The ideal candidate will possess extensive experience in the broadcast industry and technical support, deliver exceptional service, and support clients effectively. This role involves complex troubleshooting, managing service requests, and collaborating with colleagues. The company offers a competitive salary and excellent benefits, prioritizing work-life balance and professional growth.