Broadband Technician Lead

Astound Broadband powered by Wave; Rio Dell (CA); On-site; Full time

Job summary

A leading telecommunications provider is seeking a Broadband Technician Lead to handle installations, service repairs, and customer education. The role requires strong problem-solving skills and effective communication. Join a supportive team and enjoy a comprehensive benefits package.

Benefits

401k retirement plan with employer match

Insurance options including medical, dental, vision

Paid Time Off/Vacation

Tuition reimbursement program

Employee discount program

Home Garaging

Provided tools, uniforms, and work vehicle

Paid Training

Qualifications

• 2+ years experience as a Technician in Telecommunications.
• Proficiency in problem-solving and customer service.
• Strong verbal and written communication skills.

Responsibilities

• Install, service/repair, and disconnect data, video, and phone services.
• Assist supervisors with escalations and specialized work orders.
• Participate in a 24/7 on-call rotation.

Skills

Problem-solving

Time management

Customer service

Communication

Education

High school diploma or equivalent

Tools

Power tools

NIMS

AutoCAD

Job description

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work:

• This position is based out of the Astound Broadband's Garberville, CA office and would be an in office/field role.

A Day in the Life of the Broadband Technician Lead:

• Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises
• Assist supervisors and technicians with escalations and specialized work orders
• Ensure/record correct RF and signal levels within specifications
• Communication with leadership and dispatch as needed
• Customer education
• Operate company vehicle in safe and responsible manner
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring to the Table:

• 2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)
• Proficiency in problem-solving, time management, and basic computer skills
• Experience with power tools, reading and interpreting NIMS and AutoCAD maps
• Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation
• Strong customer service skills
• Strong verbal and written communication skills
• Ability to work effectively, both independently and as part of a team
• Must possess a valid driver's license with a satisfactory driving record compliant with the company policy

Education & Certifications:

• High school diploma or equivalent
  
  

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)
• Employee discount program ( If in our serviceable area)

Benefits listed above are for regular full-time positions

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:

• Broadband Technician Lead: $26.80 - $37.52 per hour

Perks of the position :

• Home Garaging ( If you qualify)
• Provided tools, uniforms, and work vehicle
• Paid Training

Our Mission Statement:

Take care of our customers

Take care of each other

Do what we say we are going to do

Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.