Broadband Technician

Silver Star Communications; Boise (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Silver Star Communications is seeking an on-site field technician to install and maintain broadband services and customer premise equipment. Responsibilities include CPE installation, LAN and Wi-Fi setup, NID/ONT installation, and adhering to safety and regulatory standards.

You will troubleshoot issues from the central office to the demarcation point and respond to tickets promptly while representing the company in the local community.

Qualifications

• High School Diploma plus 2 years of experience required.
• Valid Wyoming or Idaho Driver's License required.

Responsibilities

• Install and maintain services on the distribution network from the Central Office switch to the demarcation point.
• Perform setup, testing and maintenance for CPE installation of POTS, DSL, and broadband services.
• Install and maintain CPE LAN and Wi‑Fi networks.
• Install and maintain NID and ONT devices.
• Troubleshoot from MDF to demarcation point including CPE.
• Respond to trouble tickets within company standards and assist afterhours locates.

Skills

Customer service

Troubleshooting

Safety compliance

Education

High School Diploma + 2 years experience

Job description

General Summary:

Perform skilled technical duties relating to the installation and maintenance of broadband facilities and services. Install, maintain and service customer premise equipment (CPE), telephone, WIFI, wiring, peripherals, and hardware/software.

Essential Job Functions / Certifications:

• Install and maintain services on the distribution network from the Central Office switch to the demarcation point.
• Perform all setup, testing and maintenance required for CPE installation of POTS, DSL, and broadband services.
• Install and maintain CPE local area networks (LAN) and Wi‑Fi networks.
• Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
• Perform skilled troubleshooting from the MDF to the demarcation point including CPE.
• Respond to trouble tickets within acceptable company timeframe standards. Including afterhours emergency locates.
• Perform basic outside plant (OSP) testing on trouble tickets.
• Perform advanced troubleshooting on Customer Premise Equipment (CPE).
• Install OSP facilities according to engineered work orders or service orders in compliance with RUS and NEC standards.
• Perform routine preventive maintenance and standard repairs to distribution systems.
• Perform cable/fiber testing and splicing.
• Utilize locating equipment and follow the 8 basic cable locating procedures to ensure accurate, quality locates. Locate and mark facilities according to state Digline standards.
• Ability to navigate and interpret standard telecommunication prints and mapping.
• Meet documentation timeframe standards for closing trouble tickets, service orders, timesheets, etc.
• Record and report all record changes immediately to Service Center.
• Complete inventory replenishment requests as needed.
• Keep service truck clean, organized, and stocked with required inventory to perform job duties.
• Ensures OSP facilities are maintained to RUS and telecom industry standards.
• Performs duties related to FCC regulation compliance and NEC compliance policy. Promotes and adheres to all safety policies and procedures as set forth by all federal, state, and company guidance.
• Be the face of Silver Star Communications, championing the company as a key player in the local community.
• Perform other duties as assigned.
• Provide exceptional customer service.
• Adhere to corporate policies and procedure including but not limited to what is required in the employee handbook.
• Maintain a professional and positive workplace environment and engage in activities that promote Silver Star within the community.
• Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.

Minimum Education Requirements:

• High School Diploma plus 2 years of experience.
• Ability to hold a valid Wyoming or Idaho Driver's License.