Broadband Specialist I

Mediacom Communications; Jefferson City (MO); On-site; USD 21,352 - 22,730; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with generous company match

Paid on-the-job training

Performance bonus potential

Employee Wellness Program

Job summary

Mediacom Communications is hiring a Broadband Specialist I (Field Technician) in Jefferson City, MO. This role involves installing cable television and broadband services, ensuring customer satisfaction through effective service execution. The position offers a dynamic work environment with the opportunity for growth.

Candidates need a high school diploma or GED and no prior experience is necessary. The company provides a comprehensive benefits package, including health insurance, paid training, and 401(k) matching.

Qualifications

• No prior experience required.
• Valid driver’s license and satisfactory driving record required.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Install customer drop lines from tap to antenna terminals.
• Execute service changes, including connects and disconnects.
• Analyze and verify picture quality after installation.

Skills

Customer interaction

General mechanical knowledge

Ability to work in tight spaces

Adaptability to weather conditions

Education

High school diploma or GED

Tools

Standard CATV hand and power tools

Field strength meter

Job description

Company Overview

Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. The mission is to bridge the digital divide between America’s major cities and smaller regions, offering faster and more reliable internet service, free digital and HD TV choices, and superior technology in home security and phone service.

Position Overview

As a Broadband Specialist I (Field Technician), you will focus primarily on new installations of cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom to our customers. Your duties include installation, service changes, outlet installation, disconnection of service, payment collection, and special installation requests.

Company Benefits

• Company provided vehicle and gas card
• Paid on‑the‑job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; where services are not available, reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

Position Responsibilities

• Install customer drop lines (exterior and interior) from tap to antenna terminals on both single and multi‑unit dwellings, including pre‑wired units
• Execute new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service
• Analyze picture quality and judge acceptability of picture delivered after installation
• Use hand tools, connectors, fasteners, and wire per standard procedures
• Operate standard CATV hand and power tools
• Complete appropriate paperwork as prescribed by system management
• Read signal levels with a field strength meter, adjust levels, install tap‑off devices, and ensure proper clearances
• Climb poles with safety equipment, ladders, or other structures as needed
• Lift and carry up to 100 lb loads, including line ladders, within confined spaces such as crawl spaces
• Operate, store, and maintain a VOM or DMM to identify open or short circuits and to measure AC and DC voltages
• Interpret drop system layouts from blueprints
• Inform customers of FCC rules and company policies as they pertain to customers
• Drive company vehicles and maintain proper vehicle upkeep and maintenance; use bucket truck as required
• Generate additional revenue through sales techniques and promotion of product options, campaigns, and promotions
• Perform other duties such as cleanup, salvage of wrecked materials, and general assistance to other employees as directed
• Adhere to applicable codes, guidelines, company procedures, and safe work practices while delivering an outstanding customer experience

Position Requirements

• No prior experience required
• High school diploma or GED required
• Valid driver’s license and satisfactory driving record required
• General mechanical and consumer device knowledge
• Ability to interact and communicate with customers and coworkers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required

Physical Requirements

• Frequent handling of heavy objects (approx. 50–100 lb) and heavy hand tools

Equal Employment Opportunity

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections apply to all employment policies, practices, and actions.

Disclaimer

The salary range for this position is $15.50–$16.50 an hour. When making a job offer, we consider several factors, including years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.