Broadband Specialist I

Mediacom Communications; Monroeville (AL); On-site; USD 19,630 - 27,552; Full time

Benefits offered by this job

Company-provided vehicle and gas card

Health, vision, and dental insurance

401K with generous company match

Paid vacation and holidays

Performance bonus potential

Education reimbursement up to $5,000 annually

Job summary

A communications company is seeking a Broadband Specialist I to drive installations of cable television and broadband services in Monroeville, Alabama. Responsible for new connects, service changes, and customer interactions, you will have no prior experience required, but a high school diploma or GED is essential. This position offers company-provided vehicle, health insurance, and performance bonuses, aiming to ensure the highest satisfaction for customers through effective service delivery.

Qualifications

• No prior experience required.
• Valid driver's license with satisfactory driving record needed.
• Ability to interact and communicate effectively with customers.

Responsibilities

• Perform installations and service changes under guidelines for customer satisfaction.
• Drive company vehicles and adhere to safety regulations.
• Lift and handle heavy materials during installations.

Skills

Customer service

Mechanical knowledge

Communication

Flexibility

Education

High school diploma or GED

Tools

CATV tools

Field strength meter

Job description

Who We Are Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. Our services include faster, more reliable internet service; expanded free digital and HD TV choices; and superior technology in home security and phone services. This results from a culture of growth and innovation.

Position: Broadband Specialist I

Position Overview

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of cable television and broadband services. You’ll drive a company van, enter customer homes, and represent Mediacom to customers daily. You’ll also learn and perform duties such as installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special installation requests.

Company Benefits

• Company‑provided vehicle and gas card
• Paid on‑the‑job training and opportunity to promote quickly
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401K with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; where not available, reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee wellness program

Position Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre‑wired units.
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability after cable installation.
• Use connectors, fasteners, wire, and hand tools.
• Use customary CATV hand and power tools in job duties.
• Complete appropriate paperwork as prescribed by system management.
• Read signal levels via field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap‑off devices.
• Climb poles with proper equipment (safety belt, safety strap, climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines such as crawl spaces.
• Properly use, store, and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC rules and company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering product options, sales campaigns, and promotions.
• Perform other duties such as cleanup and salvage of wrecked materials; provide general assistance to other employees as directed.
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

Position Requirements

• No experience required.
• High school diploma or GED required.
• Valid driver's license required with satisfactory driving record.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co‑workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

Physical Requirements

• Frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Disclaimer: The salary range for this position is $14.25 - $20.00 an hour. When making a job offer, we consider factors such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.