Broadband Specialist I

Mediacom Communications Corporation; Jefferson City (MO); Sur place; USD 21 352 - 22 730; Plein temps

Avantages offerts par ce poste

Company-provided vehicle and gas card

Health, vision, and dental insurance

401(k) with company match

Paid vacation and holidays

Education enrichment up to $5,000 per year

Résumé du poste

Mediacom Communications is seeking a Broadband Specialist I to perform new installations of cable television and broadband services, focusing on maintaining high customer satisfaction. You will be responsible for various installation tasks and will represent the company while working at customer homes.

This role requires a high school diploma and offers paid training, a company vehicle, and benefits such as health insurance and a 401(k). The salary range is competitive, starting at $15.50 per hour.

Qualifications

• Ability to handle heavy objects (50-100 lbs.).
• Valid driver's license and satisfactory driving record required.
• Ability to work flexible hours including evenings and weekends.

Responsabilités

• Perform installations and service changes according to company procedures.
• Drive company vehicles and maintain vehicle upkeep.
• Analyze picture quality and judge acceptability after installation.

Connaissances

General mechanical knowledge

Customer communication

Ability to work in tight spaces

Sales techniques

Formation

High school diploma or GED

Outils

Hand tools

Field strength meter

VOM or DMM

Description du poste

Broadband Specialist I

Mediacom Communications is a company that has been operating nationwide since 1995, serving over 1.55 million customers in 22 states. Our mission is to bridge the digital divide by providing fast, reliable internet, digital TV, and advanced technology services.

About Mediacom

We are growing and our team is expanding to bring easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve.

Position Overview

As a Broadband Specialist I (Field Technician), you will focus on new installations of cable television and broadband services. You will drive a company van to customer homes, representing Mediacom daily, and perform tasks such as installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special customer requests.

Company Benefits

• Company‑provided vehicle and gas card
• Paid on‑the‑job training and opportunity for rapid promotion
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available; in areas without services, reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee wellness program

Position Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals in single or multiple dwellings, including pre‑wired units.
• Perform new connects, reconnects, non‑pay disconnects, add outlets, install and/or remove converters, and perform service upgrades or downgrades.
• Analyze picture quality and judge acceptability of delivered picture after installation.
• Use hand tools, connectors, fasteners, and wiring.
• Operate CATV hand and power tools in performing job duties.
• Complete required paperwork as prescribed by system management.
• Read signal levels using a field strength meter; adjust levels during installation problems; install tap‑off devices and connectors on various drops.
• Climb poles with proper equipment (safety belt, safety strap, climbers), ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs.; work within confined spaces such as crawl spaces.
• Use, store, and maintain a VOM or DMM to check for open or short circuits, AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC rules and company policies that affect them.
• Drive company vehicles and use bucket trucks responsibly; maintain proper vehicle upkeep.
• Generate additional company revenue through effective sales techniques and by informing customers about product options, promotions, and campaigns.
• Perform other duties, such as cleanup, salvage of wrecked materials, and general assistance to coworkers as directed.
• Carry out installations and changes of service while complying with applicable codes, company procedures, and safe work practices to ensure an outstanding customer experience.

Position Requirements

• No experience required.
• High school diploma or GED required.
• Valid driver’s license and satisfactory driving record required.
• General mechanical and consumer device knowledge.
• Ability to interact and communicate with customers and coworkers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

Physical Requirements

• Frequent handling of heavy objects (approximately 50‑100 lbs.) and materials, or heavy hand tools.

Equal Employment Opportunity

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status or other protected characteristics. These protections extend to all employment policies, practices, and actions, including recruitment, hiring, job assignments, performance management, rewards, promotions, training, reassignments, discipline, and separations.

Salary range: $15.50 – $16.50 per hour. When making an offer, factors such as experience, skills, education level, and certifications are considered.