Broadband Service Technician

unitedfiber; Richmond (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Short-term disability

Employee assistance program

Same day pay

Tuition reimbursement

Parental leave

401(k) match

Pension program

Recruitment bonus

Retention bonus

Job summary

United Fiber in Smithville, MO is seeking a full-time Broadband Service Technician to install fiber internet, TV, and phone systems in customers’ homes. You will troubleshoot issues, answer questions, and ensure high customer satisfaction during the installation process.

The role requires a proactive, service-oriented attitude with ability to work independently and as part of a team. Benefits include health/dental/vision, life insurance, disability coverage, 401(k) match after a year, tuition

Qualifications

• High school diploma or equivalent is required or equivalent experience.
• Trade school training or certification is preferred but not required.
• Experience in customer premise installation or low voltage wiring is a plus.

Responsibilities

• Install fiber fast internet, TV, and phone systems in customers' homes.
• Troubleshoot and resolve product/service issues during installation.
• Provide excellent customer service and build strong customer relationships.

Skills

Customer service

Problem solving

Teamwork

Education

High school diploma or equivalent

Trade school training/certification

Tools

Hand and power tools

CAT5 wiring

Coax wiring

First-aid & CPR knowledge

Job description

United Fiber in Smithville, MO is looking to hire a full-time Broadband Service Technician. Are you an exceptional problem-solver? Would you like to work for a company that will value your contributions?

This position earns a competitive wage of $28.00/hour. We provide fantastic benefits, including health, dental, vision, life insurance, long-term disability, short-term disability, employee assistance program, same day pay, and tuition reimbursement. We also offer parental leave and a 401(k) match and pension program after the first year of employment. Recruitment and retention bonuses are also offered.

ABOUT UNITED FIBER

A subsidiary of United Electric Cooperative Inc, United Fiber is the premier fiber broadband provider in Northwest Missouri. We provide TV, phone, and high-speed internet to over 45,000 subscribers and our mission statement is to "enhance the rural way of life through United". Keeping our customers and communities connected is something we take pride in!

A DAY IN THE LIFE OF A BROADBAND SERVICE TECHNICIAN

As a Broadband Service Technician, you work directly with our customers in their homes installing fiber fast internet, TV, and phone systems.

You will assist our customers with any questions or issues they have with our products or services during the installation process. Because you are knowledgeable about field services and network operations, you are able to troubleshoot effectively and efficiently.

Customer satisfaction is your top priority, so you are proactive about anticipating current and potential needs. You are motivated to develop your own skills, which you achieve by attending regular team meetings and training. You feel great about helping our ISP company provide exceptional customer service for our customers!

QUALIFICATIONS FOR A BROADBAND SERVICE TECHNICIAN

• High school diploma or equivalent
• 0 to 12 months entry-level experience
• Have common knowledge of consumer computer equipment/router devices, telephone, TV and related home electronics.
• Working knowledge of hand and power tools a must
• Thorough knowledge of first-aid and CPR
• Valid Missouri Class E driver's license
• Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time as well as the ability to lift and carry over 50 pounds

Trade school training and/or certification and one or more years of experience in customer premise installation of electronic equipment or low voltage wiring are preferred but not required. Proficiency with CAT 5 and COAX wiring is a plus. Can you integrate business and industry knowledge into your job? Are you able to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect? Do you flourish with both independent and collaborative work? If yes, you might just be perfect for this installation position!

WORK SCHEDULE

This full-time position works Monday through Friday from 8:00 a.m. to 4:30 p.m. There is an additional rotating Saturday schedule to be assigned with this position as well. as an "on-call" assignment. Overtime and holiday shifts may be required. This position is required to work outside in inclement weather at any time.