Broadband Network Technician I

Astound Broadband; Bethlehem (Northampton County); On-site; USD 45,000 - 65,000; Full time

Job summary

Astound Broadband seeks a Broadband Network Technician I to support telecommunications services in Bethlehem, PA. Responsibilities include troubleshooting outages, maintenance tasks, and document management. Ideal candidates will have over 2 years of technical experience, problem-solving skills, and a high school diploma.

Benefits

401k retirement plan, with employer match

Medical, dental, vision, life, and STD insurance

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Qualifications

• 2+ years experience as a telecom technician.
• Valid driver's license with a satisfactory driving record.
• Bucket Certified and ability to interpret maps.

Responsibilities

• Detect, troubleshoot, and resolve system outages.
• Participate in a 24/7 on-call rotation.
• Perform emergency coax restoration and maintenance.

Skills

Customer Service

Communication

Problem solving

Time Management

Teamwork

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work: This position will be based out of Astound’s Bethlehem, PA office.

A Day in the Life of the Broadband Network Technician I:

• Detect, troubleshoot and resolve system outages
• Emergency coax restoration
• Underground cable
• Maintenance (power supply, actives)
• Leakage
• Splicing
• Documentation
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring to the Table:

• Experience: 2+ years (telecom technician)
• Competencies: Maintain satisfactory driving record and have a valid driver's license; Customer Service, Communication (verbal, written), Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone; Ability to read and interpret maps; Bucket Certified; Ohm’s; Understand the Outside Plant

Physical Requirements:

• Ability to lift up to 75 lbs
• Standing and walking for extended periods of time

Education and Certifications:

• High School Diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
  *Benefits listed above are for regular full-time positions

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun

Diverse Workforce / EEO:
Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.