Broadband Growth Specialist

SLICFiber; City of Glens Falls (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

SLICFiber is Upstate New York’s fastest-growing internet service provider, delivering fiber-optic internet to thousands of homes and businesses. We take pride in our local customer care that treats customers like family, ensuring that every customer experiences the SLICFiber Difference—exceptional service, community-first support, and cutting-edge fiber-optic technology.

The Broadband Growth Specialist role focuses on owning the brand in a designated territory, driving residential subscriber

Qualifications

• Experience using CRM tools to track activity and progress toward goals.
• Strong communication and interpersonal skills for diverse groups.
• Willingness to travel daily within the territory and work flexible hours.

Responsibilities

• Proactively connect with residents to explain fiber benefits and convert to subscriptions.
• Plan, staff, and execute community events and local activations.
• Log interactions and report metrics, pipeline updates, and territorial insights.
• Monitor competitor offers and stay current on products and promotions.
• Travel extensively within the territory to maximize brand visibility.

Skills

CRM experience

Interpersonal skills

Territory travel

Sales orientation

Education

High school diploma

Bachelor's degree (preferred)

Tools

Salesforce

HubSpot

Job description

Saratoga, Glens Falls, Watertown, Sherill, Potsdam, Massena Sales

Job Type

Full-time

Description

SLICFiber® is Upstate New York’s fastest-growing internet service provider, delivering fiber-optic internet to thousands of homes and businesses. We take pride in our local customer care that treats customers like family, ensuring that every customer experiences the SLICFiber Difference—exceptional service, community-first support, and cutting-edge fiber-optic technology. Our team brings decades of expertise in infrastructure, operations, marketing, sales, and technology—building and growing successful businesses that put customers first.

The role

At SLICFiber®, the Broadband Growth Specialist serves as the local face of our residential fiber-optic network, taking ownership of the brand within an assigned territory and helping bring cutting-edge high-speed internet to neighbors throughout the service area.

This role drives residential subscriber acquisition through a blend of direct customer outreach, community engagement, local event activation, and data-driven relationship management.

The ideal candidate thrives in the community, collaborates effectively with internal marketing and operations teams, maintains accurate CRM and performance data, and travels daily throughout the designated local territory.

What you'll do

• Customer Acquisition: Proactively connect with residents throughout the territory, explain the benefits of fiber-optic technology, and convert interest into new residential internet subscriptions.
• Brand Ownership & Community Engagement: Take ownership of the local market by collaborating with internal teams to plan, staff, and execute community events, trade shows, festivals, and neighborhood pop-ups.
• Data & CRM Management: Use CRM software and tracking tools to log interactions, manage leads, and regularly report performance metrics, pipeline updates, and territorial insights.
• Market & Competitor Intelligence: Attend regular corporate training to stay current on products and promotions while monitoring competitor offers and market shifts.
• Territory Travel: Travel extensively throughout the designated local territory to build strong neighborhood relationships and maximize brand visibility.

Requirements

• High school diploma or equivalent; a bachelor’s degree in business, marketing, communications, or a related field is a plus.
• Strong interpersonal and communication skills, with a natural ability to connect with diverse groups of people.
• Highly organized, with experience using CRM tools such as Salesforce or HubSpot to track activity, manage data, and measure progress toward goals.
• Self-motivated and adaptable, with a collaborative approach to cross-team event planning.
• Must reside locally and have a valid driver’s license, reliable transportation, and willingness to travel daily within the territory.
• Ability to work flexible hours, including occasional weekends, to support community events.

Salary Description