Broadband Installation Technician

On Trac Communications; Leesville (LA); On-site; USD 42,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Teladoc

Paid time off

Job summary

On Trac Communications, LLC is seeking a Broadband Installation Technician to connect services in customers’ homes and offices. You will test equipment, troubleshoot connections and educate customers on the services installed to ensure an excellent experience.

Responsibilities include arriving on time, maintaining organized work areas, and providing clear, patient explanations while adhering to safety guidelines. This is a full-time position with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• 1+ year of broadband installation experience preferred.
• Strong computer, network and electronics skills; able to use tablet apps.
• Excellent communication skills; able to convey technical info clearly.
• Must have a valid driver’s license and maintain insurability.

Responsibilities

• Install telecommunications services in homes/offices and troubleshoot equipment.
• Provide clear explanations of installed services to customers.
• Arrive on time and communicate any delays to customers.
• Ensure cables and equipment are organized and tested for quality.

Skills

Broadband installation

Communication skills

Customer service

Tablet applications

Driver's license

Safety awareness

Education

High school diploma or equivalent

Tools

Tablet device

Job description

Broadband Installation Technician Job PostingPay RangesTechnician I Pay Range: $20.00 - $25.00 per hourTechnician II Pay Range: $25.00 - $29.00 per hourTechnician III Pay Range: $29.00 - $34.00 per hourCompany DescriptionOn Trac Communications is a privately held company that provides end to end labor solutions for the Fiber Broadband Industry. We provide design and engineering services, aerial and underground construction, in-home fulfillment installations and 24/7 service and maintenance. Our client coverage area is nationwide, and we partner with municipalities, cooperatives, cities, and private ISPs. We emphasize quality, urgency, image, customer experience, and safety through local community partnerships. Working with us means working hard, working collaboratively, and working respectfully in every interaction. We are growing and hope you'll grow with us. Our company offers competitive wages, benefits, training, and a supportive environment in which to learn, grow, and advance your career. After all, if our employees and customers succeed, then so do we. Join our team today!Position OverviewThe Broadband Installation Technician connects the telecommunication services in customers’ homes and offices. This position tests and troubleshoots to ensure televisions, computers, and wireless devices are connected while maintaining well-organized cables and cords. The Broadband Installation Technician is on time, communicates proactively, is prepared for the task at hand, and also provides respectful, patient, and thorough explanations of the services installed to ensure a best-in-class customer experience. This position reports to the Project Manager. As one of our valued Broadband Installation Technicians, you’ll enjoy competitive pay, steady work, and excellent benefits. Are you ready to learn about the latest advances in fiber optic broadband and get paid to do it? Apply today.Essential Duties & ResponsibilitiesInstall telecommunication services in customers’ homes and offices; test and troubleshoot equipment and connections to ensure working properlyThoroughly and patiently provide education to customers on the services installed and answer all customer questions prior to leaving the premisesArrive on time for scheduled appointments, and communicate with customers proactively to advise when you will arrive and ensure they will be onsiteUtilize test equipment to ensure signal strength and connectionProcess work orders prior to heading out, ensuring you have all necessary equipment and toolsReview work orders and work performed prior to leaving the premises to ensure work is complete and of the highest qualityClean and maintain the interior and exterior of company vehicles, communicating any performance or maintenance issues to the Manager and Fleet DirectorAdhere to driving and safety laws and company policies at all timesOther projects or duties as assignedOn Trac Communications, LLC offers competitive benefits including medical, dental, vision, life, AD&D insurance, Teladoc, Paid Time Off, and more.All candidates interested in employment with On Trac Communications, LLC must be legally authorized to work in the United States. On Trac Communications, LLC does not offer sponsorships for current or future employment visas (e.g., H-B1 employment visas).On Trac Communications, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Required Skills/AbilitiesHigh school diploma or equivalent required1+ year of previous broadband installation experience preferredStrong computer, network, and electronics skills and knowledge; Ability to utilize applications on a tablet deviceExcellent communication skills are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audienceStrong customer service orientationPositive, solutions-oriented attitude with strong analytical, and problem-solving skills; ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring meticulous attention to detail and accuracyCurrent valid driver’s license and ability to remain insurable under the vehicle liability policyThe selection process includes a comprehensive background investigationThis is a safety-sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testingAbility to work some evenings and/or weekends preferredPhysical RequirementsProlonged periods of sitting, standing, operating, and working with technical equipment and toolsAbility to drive a vehicle for extended periodsMust be able to work in a non-climate-controlled environment & inclement weatherAbility to utilize hand tools, identify wire size/color, and accurately utilize measuring devicesAbility to complete tasks requiring fine manipulation with small components and wiresAbility to speak and impart oral information and detailed instructions to clients and team members accuratelyAbility to hear, understand, and distinguish speech and/or other sounds.Ability to see and work with small objects (less than 20 inches) including tablets and screens as well as see persons or objects peripherally and at a distance of 20 feet or moreMust be able to perform physical activities that require considerable and sustained use of your arms, legs, and moving your entire body, such as climbing, lifting, balancing, walking, stooping, sitting, standing, reaching, lifting/handling materials up to 75lbs, pushing/pulling, and safely negotiating elevated work and small spaces; must be able to wear required PPE