Breast Health Access Manager — Scheduling & Operations Lead

University of California San Diego; San Diego (CA); On-site; USD 85,000 - 130,000; Full time

Job summary

UC San Diego Health is seeking an Access Manager, Breast Health, to lead staff supervision and optimize patient access across breast health services. The role partners with Oncology Access and Breast Leadership to drive scheduling excellence and patient experience improvements.

This position reports to Breast Health leadership, requires strong operational analytics, and a focus on compassionate, patient-centered care.

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training, including two (2+) or more years in healthcare operations or a related field, preferably in access.
• Experience in operational leadership, referral management, clinic or contact/call center oversight, and surgery scheduling.
• Demonstrated supervisory and organizational skills to supervise staff and manage complex workflows.

Responsibilities

• Oversee daily access operations for Breast Medical Oncology and Breast Surgery, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases.
• Provide direct supervision, coaching, and performance management to access and scheduling staff.
• Partner with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow.
• Proactively manage key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization, identifying trends and recommending improvements.
• Ensure appropriate utilization of appointment slots and manage overbooks to minimize patient impact.
• Plan, assign, and direct work; onboard, orient, and train new team members; and address performance issues as they arise.

Skills

Supervisory skills

Organizational skills

Communication skills

Scheduling software

Education

Bachelor’s degree in related area

Master’s degree in healthcare administration, public health, or business

Job description

UC San Diego Health is seeking an Access Manager, Breast Health, to lead staff supervision and optimize patient access across breast health services. The role partners with Oncology Access and Breast Leadership to drive scheduling excellence and patient experience improvements.

This position reports to Breast Health leadership, requires strong operational analytics, and a focus on compassionate, patient-centered care.