Breast Health Access Manager – Patient Experience Lead

UC San Diego; San Diego (CA); On-site; USD 91,000 - 166,000; Full time

Job summary

UC San Diego is seeking an Access Manager, Breast Health to lead patient access for breast services. You will supervise scheduling staff, optimize throughput, and partner with clinical leaders to improve access pathways.

You will monitor metrics and drive continuous improvements while maintaining compassionate patient-centered service. Based at our San Diego campus, this role collaborates with Oncology Access, Breast Leadership, and physicians to ensure efficient appointment workflows, staff

Qualifications

• 9+ years of related experience or a Bachelor's degree with 5+ years in healthcare operations.
• Experience in operational leadership, referral management, clinic or call center oversight, and surgery scheduling.
• Strong problem-solving and communication skills.
• Supervisory experience managing scheduling staff.

Responsibilities

• Oversee daily access operations for Breast Medical Oncology and Breast Surgery, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases.
• Provide direct supervision, coaching, and performance management to access and scheduling staff.
• Partner with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow.
• Proactively manage key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization, identifying trends and recommending improvements.
• Ensure appropriate utilization of appointment slots and manage overbooks to minimize patient impact.
• Plan, assign, and direct work; onboard, orient, and train new team members; and address performance issues as they arise.
• Implement and reinforce standardized workflows, protocols, and service expectations.
• Serve as a knowledgeable resource for outpatient scheduling requirements and procedures.
• Collaborate closely with physicians and clinical teams to improve patient access pathways.
• Conduct operational and financial analysis to support process improvement initiatives and recommend changes to enhance access and efficiency.
• Maintain a compassionate and supportive team culture that prioritizes patient-centered service and operational excellence.

Skills

Staff supervision

Scheduling

Healthcare operations

Change management

Lean Six Sigma

Project management

Communication

Data analysis

Budgeting

Education

Bachelor's degree

Master's degree (preferred)

Tools

Scheduling software

Job description

UC San Diego is seeking an Access Manager, Breast Health to lead patient access for breast services. You will supervise scheduling staff, optimize throughput, and partner with clinical leaders to improve access pathways.

You will monitor metrics and drive continuous improvements while maintaining compassionate patient-centered service. Based at our San Diego campus, this role collaborates with Oncology Access, Breast Leadership, and physicians to ensure efficient appointment workflows, staff