Breast Coordinator

Great Lakes Physician Administrative Services LLC; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) Match

Health insurance

Paid volunteer time

Parental Leave

Pet Health Coverage

Job summary

Great Lakes Physician Administrative Services LLC is hiring for a full-time operational support role in the radiology department. This position involves managing non-clinical tasks in a highly regulated mammography and breast imaging environment.

The ideal candidate should have a high school diploma, strong attention to detail, and experience in customer service or administration. Benefits include tuition reimbursement and comprehensive health coverage.

Qualifications

• Customer service or administrative experience required; medical experience preferred.
• Ability to learn and use specialized EMR systems.
• Ability to work effectively in a fast-paced clinical environment.

Responsibilities

• Provide non-clinical operational support for the mammography program.
• Coordinate follow-ups and imaging while maintaining patient records.
• Support compliance with MQSA and ACR requirements.

Skills

Attention to detail

Professional written communication

Ability to multitask

Data accuracy

Education

High school diploma or GED

Tools

Epic mammography tracking tools

Job description

Overview

Department: Radiology. Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617. Hours: Full‑time, Monday‑Friday; 7:30AM‑4:00PM or 10:00AM‑6:00PM. Option for four 10‑hour shifts available.

Benefits

• Financial Wellness: Daily Pay – access earned wages whenever needed.
• Tuition Reimbursement – up to $5,250 per year to support education.
• 401(k) Match – competitive matching program with 3‑year vesting.
• Health & Well‑Being – comprehensive medical and prescription coverage, 100% coverage after deductible when using a Duly provider.
• Pet Health Coverage – coverage for your pets.
• Work‑Life Balance – paid volunteer time (40hrs of paid time off annually).
• Parental Leave – 12weeks100% paid parental leave, plus adoption and surrogacy benefits for non‑physician team members.
• Inclusive Culture – priority on Diversity, Equity, & Inclusion, dedicated to positive social impact.

Qualifications

Education: High school diploma or GED required.

Experience: Customer service, telephone, or administrative experience required; medical, radiology, mammography, or women's health experience preferred.

Knowledge, Skills & Abilities:

• Strong attention to detail and data accuracy.
• Ability to multitask and manage competing priorities.
• Professional written and verbal communication skills.
• Ability to learn and use specialized EMR and tracking systems.
• Ability to work calmly and effectively in a fast‑paced clinical environment.

Responsibilities

Provides non‑clinical operational support for the mammography and breast imaging program. Coordinates patient follow‑up, supplemental breast imaging, and dense or high‑risk breast tracking while supporting compliance with MQSA (FDA) and ACR guidelines. This role requires strong organizational skills, attention to detail, and frequent communication with patients and providers.

Scope & Impact:

• Supports a highly regulated diagnostic imaging service line with federal and accreditation requirements.
• Direct impact on patient safety, timely diagnosis, compliance metrics, and audit readiness.
• Coordinates care among patients, radiologists, technologists, navigators, and support staff.
• Does not perform clinical interpretation, diagnosis, or treatment decisions.

Essential Functions:

• Track dense breast, high‑risk, recall, and biopsy patients using Epic mammography tracking tools.
• Schedule additional mammography views, breast ultrasound, MRI, biopsies, and follow‑up imaging according to protocols.
• Ensure timely patient follow‑up and elevate delayed or missed appointments.
• Support compliance with MQSA (FDA), ACR, and dense breast notification requirements.
• Enter and maintain accurate documentation in the electronic medical record.
• Generate and track patient result letters and biopsy outcomes.
• Answer patient calls and voicemails and provide professional, empathetic customer service.
• Maintain strict patient confidentiality in accordance with HIPAA.

Decision‑Making Level: Makes independent scheduling and prioritization decisions within established department protocols and escalates complex clinical or operational concerns to the Mammography Manager or radiologist. This position does not have supervisory or budgetary authority.