Breast Coordinator

The South Bend Clinic; South Bend (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Tuition Reimbursement

401(k) Matching

Paid Volunteer Time

Parental Leave

Job summary

The South Bend Clinic is seeking a dedicated professional to provide operational support for our mammography and breast imaging program. Candidates must possess a high school diploma or GED and have experience in customer service or administrative roles.

Responsibilities include coordinating patient follow-ups, managing imaging schedules, and maintaining accurate documentation in our electronic systems. A strong attention to detail and effective communication skills are required to thrive in our fast-paced clinical environment.

We offer a supportive workplace culture committed to personal and professional growth.

Qualifications

• Customer service, telephone, or administrative experience is required.
• Medical, radiology, mammography, or women's health experience is preferred.

Responsibilities

• Provide non-clinical operational support for mammography and breast imaging.
• Coordinate patient follow-up and supplemental breast imaging.
• Track dense breast and high-risk patients using Epic tools.

Skills

Attention to detail

Professional communication

Multitasking

Education

High school diploma or GED

Tools

EMR and tracking systems

Job description

Overview

Department: Radiology

Location: Eddy Street Campus - 211 N. Eddy Street, South Bend, IN 46617

Hours: Full‑time, Monday‑Friday; 7:30 AM‑4:00 PM or 10:00 AM‑6:00 PM. Option for four 10‑hour shifts available.

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

Benefits

• Financial Wellness: Daily Pay: Access your earned wages when you need them. Tuition Reimbursement: Up to $5,250 per year to support your education. 401(k) Match: Plan for your future with our competitive matching program. 3‑Year Vesting: Achieve full ownership of your retirement contributions in just three years.
• Health & Well‑Being: Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage: Because your furry friends matter too.
• Work‑Life Balance: Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non‑physician team members.
• Inclusive Culture: A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

Qualifications

Education

• High school diploma or GED required

Experience

• Customer service, telephone, or administrative experience required; medical, radiology, mammography, or women's health experience preferred

Knowledge, Skills & Abilities

• Strong attention to detail and data accuracy
• Ability to multitask and manage competing priorities
• Professional written and verbal communication skills
• Ability to learn and use specialized EMR and tracking systems
• Ability to work calmly and effectively in a fast‑paced clinical environment

Responsibilities

• Provides non‑clinical operational support for the mammography and breast imaging program.
• Coordinates patient follow‑up, supplemental breast imaging, and dense or high‑risk breast tracking while supporting compliance with MQSA (FDA) and ACR guidelines.
• Tracks dense breast, high‑risk, recall, and biopsy patients using Epic mammography tracking tools.
• Schedules additional mammography views, breast ultrasound, MRI, biopsies, and follow‑up imaging according to protocols.
• Ensures timely patient follow‑up and escalates delayed or missed appointments.
• Supports compliance with MQSA (FDA), ACR, and dense breast notification requirements.
• Enter and maintain accurate documentation in the electronic medical record.
• Generates and tracks patient result letters and biopsy outcomes.
• Answers patient calls and voicemails and provides professional, empathetic customer service.
• Maintains strict patient confidentiality in accordance with HIPAA.
• Makes independent scheduling and prioritization decisions within established department protocols.
• Escalates complex clinical or operational concerns to the Mammography Manager or radiologist.
• Does not have supervisory or budgetary authority.