Breakfast Host

Fairfield Inn & Suites by Marriott Raleigh; Raleigh (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Daly Seven seeks a friendly Breakfast Host/Hostess to create a welcoming morning experience for guests. You will greet guests, anticipate needs, pour coffee and juice, and provide clear directions while delivering attentive service.

You will prepare food and beverages, monitor inventory, maintain cleanliness, and communicate with other shifts. ServSafe preferred but not required, with emphasis on safety and guest satisfaction.

Qualifications

• Prior customer service or food service experience.
• ServSafe certification preferred, but not required.

Responsibilities

• Greet guests and provide a welcoming atmosphere.
• Assist guests with beverages and directions to help start their day.
• Prepare food and beverages; keep supplies stocked and fresh.
• Take regular inventory and inform management of upcoming needs.
• Maintain cleanliness in service and storage areas.
• Report hazards and assist with safety and incident reporting.
• Communicate pertinent information to the next shift.

Skills

Customer service experience

Food service experience

Attention to detail

Physical ability (lift 30 lbs)

Education

ServSafe certification (preferred)

Job description

As a Breakfast Host or Hostess at Daly Seven, you are responsible for crafting a warm and inviting atmosphere where our guests can start their day. You take personal ownership of the complimentary breakfast experience, ensuring that every meal is fresh and every guest feels genuinely cared for. By providing attentive service and a friendly smile, you set the tone for the rest of our guests' stay.What You’ll DoCreate a Welcoming AtmosphereTake the initiative to greet guests before they speak to you, using eye contact, a nod, or a warm greeting.Offer assistance to guests and try to stay one step ahead of their needs, such as pouring coffee and juice refills when needed.Provide guests with accurate information and clear directions to help them navigate their day.Listen to guest inquiries or concerns with interest and empathy, responding promptly to ensure total satisfaction.Master the DetailsPrepare all food and beverages, keeping supplies stocked and fresh throughout the morning service.Take regular inventory of food, beverages, and supplies, informing management of upcoming needs.Establish and maintain personal high-quality standards for cleanliness in the service and storage areas.Help other departments when needed and communicate pertinent information to the next shift verbally and via logbooks.Ensure Safety & SecurityAct as a vital part of the hotel security team, reporting potential hazards and investigating alleged injuries in the absence of a manager.Know the location of emergency cut-offs (gas, electric, water), breakers, and emergency lights.Complete Incident Reports for guests or Accident Reports for employees when necessary.ServSafe certification preferred, but not required.Prior customer service or food service experience.Ability to lift up to 30 pounds, bend, stoop, and regularly navigate stairs.