Breakfast Concierge & Guest Services Champion

Holiday Inn Express Houghton; Houghton (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

Holiday Inn Express Houghton is seeking a Breakfast Attendant to maintain a clean, well-stocked breakfast area and deliver friendly, courteous service that ensures guest satisfaction. You will keep the dining area organized, restock items, and monitor cleanliness to present an appealing breakfast experience.

Following brand policies and safety standards, you will rotate stock, manage supplies, assist guests with information about local dining and attractions, and report issues to supervisors

Qualifications

• ServSafe certificate is a plus.
• Serves, reacts quickly and adjusts to different guest situations.
• Copes with stress, shows self-control during difficult situations.
• Accepts directions and priorities from supervisor and reliably follows-through on tasks.
• Performs job duties with a minimum of disruption to the guest.
• Friendly and cheerful; interacts easily with strangers.
• Cooperates with and supports others.
• Works independently with little supervision.
• Handles the physical demands of the job, including standing and walking for most of the shift, bending, climbing, and lifting at least 25 pounds several times during the shift.
• Good hand dexterity required to dust, polish, etc.
• Ability to safely work with cleaning equipment and chemicals including vacuum cleaners, brooms, mops, etc.
• Grooming and appearance must meet Employee Handbook Standards.

Responsibilities

• Act as a concierge for guests. Possesses a knowledge of the area and the community's offerings and conveys information to guests.
• Assists all guests in a sincere, professional, and courteous manner, whenever possible going above and beyond the call of duty to do whatever it takes to ensure absolute guest satisfaction.
• Sets up breakfast according to Brand operational policies and standards and in compliance with local, county and/or city health department standards to ensure absolute guest satisfaction and safety.
• Attends to guest needs, ensuring food is continually replenished and presented in an appealing manner. Clears and cleans tables and chairs, checks floor for debris between guests.
• Maintains clean and well-organized dining and work area. This includes disinfecting all areas where food is prepared and served.
• Maintains all dispensing machines, operating equipment and serving utensils in a neat and clean manner to ensure maximum job efficiency and an appealing presentation.
• Organizes storage areas to ensure the quality of the food, implementing "first in first out" method of food rotation.
• Plans and prepares for the upcoming week, following the breakfast food schedule, checks inventory of supplies, taking action to ensure adequate quantity and quality of products for the week ahead.
• Proactively maintains the equipment and property of the breakfast area.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken; also, provides potential solutions to the problems noticed.
• Ensures that guest issues, whether breakfast or otherwise, are dealt with appropriately. If outside his/her bounds of authority, promptly brings the matter to the attention of hotel management.
• Proactively looks for opportunities to improve operations.
• Adheres to all company policy and procedures, safety procedures, Health Department, and other regulatory requirements.
• Performs all other duties as assigned or requested.

Skills

ServSafe cert

Guest service

Stress management

Follow directions

Independent work

Physical stamina

Cleaning skills

Independent work

Job description

Holiday Inn Express Houghton is seeking a Breakfast Attendant to maintain a clean, well-stocked breakfast area and deliver friendly, courteous service that ensures guest satisfaction. You will keep the dining area organized, restock items, and monitor cleanliness to present an appealing breakfast experience.

Following brand policies and safety standards, you will rotate stock, manage supplies, assist guests with information about local dining and attractions, and report issues to supervisors