Breakfast Attendant Weekdays

Holiday Inn Express Houghton; Houghton (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Holiday Inn Express Houghton is looking for a friendly Breakfast Attendant to keep the breakfast area clean, well stocked, and inviting for guests. You will provide courteous service, set up according to brand standards, and ensure safety and sanitation throughout your shift.

In this role you will replenish items, maintain equipment, assist guests with area information, and uphold all health department guidelines.

Qualifications

• ServSafe certificate is a plus.
• Provides friendly, courteous guest service and handles diverse situations.
• Ability to set up breakfast according to brand policies and health standards.
• Maintains clean, organized breakfast and dining areas.
• Manages supplies and inventory with FIFO.
• Safely operates cleaning equipment and chemicals.
• Plans for upcoming week and ensures product quality.
• Proactively maintains breakfast area equipment and hotel facilities.
• Knowledge of hotel services and local area to assist guests.
• Adheres to safety procedures and hotel policies.
• Performs other duties as assigned.
• Reports to Supervisor or Operations Manager.

Responsibilities

• Provide clean and well-stocked breakfast area and ensure guest satisfaction.
• Assist guests in a courteous manner and address diverse needs.
• Set up breakfast per brand policies and health standards.
• Replenish food and keep dining area presentable.
• Disinfect and maintain equipment and serving utensils.
• Organize storage areas and apply FIFO food rotation.
• Monitor and plan inventory for upcoming week.
• Maintain breakfast area equipment and hotel facilities.
• Know hotel services and local area to assist guests.
• Follow safety procedures and policies.

Job description

A breakfast attendant's main responsibility is to provide a clean and well-stocked breakfast area and to ensure absolute guest satisfaction by providing friendly and courteous service, while maintaining an organized and efficient work environment.

ESSENTIAL FUNCTIONS

• Act as a concierge for guests. Possesses a knowledge of the area and the community's offerings and conveys information to guests.
• Assists all guests in a sincere, professional, and courteous manner, whenever possible going above and beyond the call of duty to do whatever it takes to ensure absolute guest satisfaction.
• Sets up breakfast according to Brand operational policies and standards and in compliance with local, county and/or city health department standards to ensure absolute guest satisfaction and safety.
• Attends to guest needs, ensuring food is continually replenished and presented in an appealing manner. Clears and cleans tables and chairs, checks floor for debris between guests.
• Maintains clean and well-organized dining and work area. This includes disinfecting all areas where food is prepared and served.
• Maintains all dispensing machines, operating equipment and serving utensils in a neat and clean manner to ensure maximum job efficiency and an appealing presentation.
• Organizes storage areas to ensure the quality of the food, implementing "first in first out" method of food rotation.
• Plans and prepares for the upcoming week, following the breakfast food schedule, checks inventory of supplies, taking action to ensure adequate quantity and quality of products for the week ahead.
• Proactively maintains the equipment and property of the breakfast area.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken; also, provides potential solutions to the problems noticed.
• Ensures that guest issues, whether breakfast or otherwise, are dealt with appropriately. If outside his/her bounds of authority, promptly brings the matter to the attention of hotel management.
• Proactively looks for opportunities to improve operations.
• Adheres to all company policy and procedures, safety procedures, Health Department, and other regulatory requirements.
• Performs all other duties as assigned or requested.

QUALIFICATIONS AND SKILLS

1. 1. ServSafe certificate is a plus.
2. 2. Serves, reacts quickly and adjusts to different guest situations.
3. 3. Copes with stress, shows self-control during difficult situations.
4. 4. Accepts directions and priorities from supervisor and reliably follows-through on tasks.
5. 5. Performs job duties with a minimum of disruption to the guest.
6. 6. Friendly and cheerful; interacts easily with strangers.
7. 7. Cooperates with and supports others.
8. 8. Works independently with little supervision.
9. 9. Handles the physical demands of the job, including standing and walking for most of the shift, bending, climbing, and lifting at least 25 pounds several times during the shift.
10. 10. Good hand dexterity required to dust, polish, etc.
11. 11. Ability to safely work with cleaning equipment and chemicals including vacuum cleaners, brooms, mops, etc.
12. 12. Grooming and appearance must meet Employee Handbook Standards.

REPORTS TO

The Breakfast Attendant reports directly to the Supervisor or Operations Manager on duty.