Breakfast Attendant

mcrhotels.com; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a renowned hospitality company where cleanliness and guest satisfaction are top priorities. As a Breakfast Attendant, you'll play a crucial role in creating a welcoming environment for guests, ensuring they have a delightful start to their day. Your responsibilities will include setting up the breakfast buffet, maintaining cleanliness, and providing excellent customer service. This position offers a chance to be part of a dynamic team dedicated to delivering high-quality experiences. If you have a positive attitude and a passion for hospitality, this opportunity is perfect for you!

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in hospitality or related fields preferred.
• Ability to follow guidelines and procedures.

Responsibilities

• Greet guests warmly and ensure their satisfaction.
• Maintain cleanliness of breakfast area and kitchen.

Skills

Customer Service

Conflict Resolution

Communication Skills

Teamwork

Attention to Detail

Education

High School Diploma or equivalent

Job description

TownePlace Suites Fort Worth Downtown, Ft Worth, Texas, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 5:00 AM

TownePlace Suites Fort Worth University Area/Medical Center

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

Cleanliness and friendliness are our top priorities!

The MCR standard at Fairfield Inn & Suites Fort Worth is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests warmly upon arrival and throughout their stay with a smile.
• Name Use: Use guests’ names whenever possible to make them feel welcomed.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know all features of the hotel and amenities.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for your role.
• Phone Etiquette: Answer calls politely using the approved greeting.

2. Spotless Cleanliness

• Sparkling Workspaces: Keep all areas clean and organized.
• Team Effort: Everyone participates in cleaning guest rooms and public spaces as needed.
• Hospitality: Greet guests cheerfully and by name when cleaning.

3. Product Consistency & Quality

• Checklists: Complete all operational checklists accurately and timely.
• Shift Reports: Provide accurate handover reports for effective communication.
• Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile.

4. Teamwork

• Communication: Be clear, honest, and professional.
• Can Do Attitude: Be willing to go beyond your role to meet guest and business needs.
• Collaboration: Work together to create a welcoming environment and a positive workplace.

SECTION TWO: Breakfast Attendant Duties

Other Responsibilities

• Clear and sanitize breakfast tables after each guest.
• Set up breakfast buffet according to hotel or brand standards.
• Clean the kitchen following the checklist after breakfast.
• Follow food safety measures per local health codes and standards.
• Keep buffet stocked and clean until the end of breakfast service.

SECTION THREE: Success Metrics

Guest Satisfaction:

• Management ratings, guest scores, and reviews.

Cleanliness:

• Spot checks, walk-throughs, guest reviews.

Product Quality:

• Checklist compliance, management ratings, guest ratings.

Teamwork:

• Management performance evaluations.

SECTION FOUR: Qualifications & Requirements

Qualifications:

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under stress and pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18+ years old.
• Flexible schedule including evenings, nights, weekends, holidays.
• Arrive on time, follow clock-in/out procedures, and take scheduled breaks.
• Provide notice when calling out.

Physical & Environmental Demands: Stand for long periods, operate equipment, lift up to 25 pounds, observe details visually.

Language Skills: Communicate effectively in English.

Note: This description is not exhaustive. Employees may be asked to perform other duties. Reasonable accommodations will be provided for disabilities. The company reserves the right to modify duties. This is an at-will employment relationship.

About Our Company

• MCR is the third-largest hotel owner-operator in the US.
• Founded in 2006, with offices in NYC, Dallas, Chicago, Richmond.
• Portfolio of $5 billion with 148 hotels, over 22,000 rooms in 37 states and 106 cities.
• Over 7,000 team members, operating under multiple major brands.
• Recognized for innovation and excellence with multiple awards.

What We Offer:

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance (after 30 days for full-time)