Breakfast Attendant

Wyndham Hotels & Resorts; Portsmouth (NH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Breakfast Attendant for their Homewood Suites location in Portsmouth. The role involves providing excellent service during breakfast hours, maintaining cleanliness, and supporting food and beverage operations. Ideal candidates will have strong communication skills and a positive attitude.

Qualifications

• Experience in hotel or related field advantageous.
• Ability to obtain and provide a Food Handlers card.

Responsibilities

• Provide exceptional service in the breakfast area.
• Maintain cleanliness and organization of service areas.
• Support food and beverage service including cashiering.

Skills

Attention to detail

Effective communication

Positive attitude

Education

High School diploma

Job description

Job Description: Breakfast Attendant at Homewood Suites Portsmouth

Location: Homewood Suites Portsmouth, 100 Portsmouth Blvd, Portsmouth, NH 03801

Overview: The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the hotel's complimentary breakfast area.

Responsibilities:

1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
2. Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
3. Greet and seat guests at appropriate tables promptly.
4. Ensure quality control of menus with regard to cleanliness and appearance.
5. Clear, clean, and reset tables and hotel spaces as per client requests or management instructions.
6. Keep service areas stocked, organized, clean, and neat; complete all side work each shift.
7. Accommodate special guest requests and offer appropriate alternatives when necessary.
8. Communicate with all departments regarding in-house VIPs.
9. Support beverage and food service, including washing dishes, restocking, sweeping, mopping, and moving trash.
10. Have thorough knowledge of service standards for room service orders.
11. Know menus and current specials across departments.
12. Carry out cashiering functions, including closing checks and end-of-shift paperwork.
13. Perform opening and closing procedures and side work duties as assigned.
14. Answer questions about the hotel, local area attractions, and hotel standards.
15. Perform additional duties or attend meetings as requested by management.
16. Produce high-quality drinks, including specialty coffees, teas, cocktails, and other beverage requests.

Qualifications:

• Attention to detail, speed, and accuracy in job performance.
• High School diploma or equivalent preferred; experience in hotel or related field advantageous.
• Willingness to work varied schedules, including evenings, nights, weekends, and holidays.
• Legal age to serve alcohol and ability to pass responsible serving courses such as TIPs.
• Ability to obtain and provide a Food Handlers card as required.
• Ability to evaluate and select among alternative actions quickly and accurately.
• Ability to handle stressful situations professionally.
• Understanding of hotel products and guest services.
• Effective communication skills with guests and team members.
• Positive attitude and a service-oriented mindset.
• Basic knowledge of food and beverage standards, guest relations, and etiquette.
• Numerical proficiency for basic operations.
• Ability to read, comprehend, and write simple instructions and communications.
• Patience, tact, and diplomacy in dealing with customers and staff.
• Willingness to learn new tasks and support team members.