Breakfast Attendant

Kana Hotel Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant hospitality team in a dynamic role that focuses on guest satisfaction and operational excellence. As part of a forward-thinking hotel group, you'll be responsible for ensuring a seamless check-in experience, addressing guest inquiries, and maintaining the organization of front desk operations. Your attention to detail and customer service skills will shine as you assist guests with their needs and promote hotel amenities. This is an exciting opportunity to grow within the hospitality industry while contributing to a welcoming environment for all guests.

Qualifications

• Previous hospitality experience preferred.
• Experience with cash handling and customer service.

Responsibilities

• Review guaranteed arrivals and verify credit card validity.
• Respond promptly to guest inquiries and complaints.
• Maintain cleanliness and organization of front desk areas.

Skills

Customer Service

Attention to Detail

Organizational Skills

Cash Handling

Education

High School diploma/GED

Job description

Primary Responsibilities

• Review all guaranteed arrivals and verify credit card validity by running numbers to ensure they are not already in-house.
• Ensure that rooms (day use) are marked as dirty in the system for housekeeping to clean.
• Explain and provide promotional items to guests during check-in.
• Explain hotel amenities such as free breakfast, spa, fitness center, voicemail, etc., to guests.
• Document new commercial customer check-ins to facilitate potential new account openings.
• Inquire about blocked rooms and coordinate with maintenance to resolve issues.
• Ensure rollaway beds and cribs are correctly located as per system records.
• Respond promptly to guest inquiries or complaints and offer alternative solutions if demands cannot be met.
• Assist in other hotel areas as needed.
• Document guest accidents using the accident report form.
• Complete maintenance logs for reported complaints.
• Maintain cleanliness and organization of all front desk areas.
• Greet guests warmly and proactively.
• Perform other duties as assigned.

Education/Experience

• High School diploma/GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience with cash handling, credit card procedures, and basic math concepts.
• Attention to detail and organizational skills.
• Knowledge of hotel layout, amenities, procedures, and organization.
• Knowledge of local area, including businesses, major highways, community events, and attractions.