Breakfast Attendant

Palette Hotels; Kent (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Palette Hotels, located in Kent, Ohio, seeks a Breakfast Attendant to prepare, set up, and replenish a variety of breakfast items while greeting guests and maintaining a clean dining area.

You will work with the team to ensure quick, friendly service and uphold brand standards, safety, and sanitation requirements during morning shifts.

Qualifications

• Maintain confidentiality of business and guest information.
• Show strong interpersonal skills with guests and colleagues.
• Communicate effectively verbally with guests and team.
• Work in a fast-paced, high-energy hotel environment.
• Basic knowledge of hotel operations or learn quickly.
• Be a team player and adaptable to shift needs.
• Be dedicated, hardworking and self-motivated.
• Follow safety standards at all times.
• Troubleshoot basic equipment or know who to contact.
• Understand Emergency Equipment procedures and alarms.

Responsibilities

• Provide exceptional service to guests and support brand goals.
• Perform QA duties for the department.
• Prepare and replenish breakfast items and beverages.
• Clean and maintain kitchen and dining areas and equipment.
• Operate cooking equipment as needed.
• Order supplies, restock and keep records.
• Maintain Brand Standards and Health Department rules.
• Set up and replenish all food items; greet guests as needed.
• Assist with meetings setup or bar if required.
• Be visible and available to guests at all times.
• Offer assistance and resolve guest questions promptly.
• Manage key controls and train new associates.
• Complete maintenance tasks and follow brand service culture.
• Finish shift checklist and support team workload daily.
• Perform other duties as required.

Skills

Confidentiality

Interpersonal skills

Verbal communication

Fast-paced environment

Hotel operations knowledge

Team player

Self-motivated

Safety standards

Equipment operation

Emergency procedures

Job description

Breakfast Attendant

Job Description

The Breakfast Attendant is responsible for preparing, setting up, and replenishing a variety of food and beverage items, cleaning and maintaining kitchen and eating areas; greeting and serving guests

Required Skills and Requisites

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Ability to solve basic equipment problems and/or who to contact for resolution.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

Responsibilities and Duties

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Performs a variety of food preparation duties, such as repairing hot and cold breakfast foods and drinks.
• Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas. * Brews coffee, tea, etc.
• Operates cooking equipment.
• Orders supplies, puts up stock, and keeps records.
• Maintains Brand Standards and Health Department requirements.
• Responsible for setting up and replenishing all food items.
• Greets and serves guests as demand is needed.
• May be required to stock the bar; to assist with setup and breakdown of meeting rooms; and handle the refresh / coffee breaks.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Use empowerment to exceed associate / guest expectations and resolve conflicts.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner. * Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.