Breakfast Attendant

MCR Hotels; Corpus Christi (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hotel chain as a Breakfast Attendant, where you will ensure guest satisfaction through cleanliness and friendly service. Your role includes setting up the breakfast area, maintaining cleanliness, and providing excellent guest relations. Enjoy benefits like hotel discounts, weekly pay, and career advancement opportunities in a supportive environment.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Advancement Opportunities

Health, Dental, Vision Insurance

Qualifications

• Experience in hospitality, service, franchise, or related field preferred.
• Must be 18 years or older.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.

Responsibilities

• Greet guests happily upon arrival and throughout their stay.
• Clear and sanitize breakfast room tables after each guest departure.
• Set up breakfast buffet area according to hotel standards.

Skills

Positive attitude

Effective listening

Conflict resolution

Communication skills

Education

Experience in hospitality

Job description

Join to apply for the Breakfast Attendant role at MCR Hotels

3 days ago Be among the first 25 applicants

Join to apply for the Breakfast Attendant role at MCR Hotels

TownePlace Suites Corpus Christi

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: Keep all areas, both front and back of the house, clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: Complete checklists accurately and on time; provide accurate shift handover reports; wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times.
• Teamwork: Communicate clearly, honestly, and professionally; have a can-do attitude; collaborate to create a welcoming environment.

SECTION TWO: Breakfast Attendant, Role Specific Duties and Expectations

Other Duties and Responsibilities

• Clear and sanitize breakfast room tables after each guest departure.
• Set up breakfast buffet area according to hotel or brand standards each morning.
• Fully clean the kitchen following the daily checklist after breakfast.
• Follow all food safety measures daily according to local health codes and standards.
• Keep the buffet area well-stocked and clean until the end of breakfast service.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores / Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings / Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality, service, franchise, or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to handle pace and pressure effectively.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18 years or older.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.
• Arrive and clock in/out on time; provide sufficient notice for call-outs.

Physical Demands & Working Environment

• Stand or remain stationary for long periods.
• Operate computers and office machinery.
• Lift and transport up to 25 pounds.
• Inspect and observe details at close and long range.

Language & Reasoning Skills

• Read, write, understand, and communicate effectively in English.

Note

This job description is not exhaustive and employees may be required to perform other duties as assigned. Reasonable accommodations will be provided to qualified individuals with disabilities. The company reserves the right to modify duties and this document does not constitute a contract of employment.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities.
• More than 7,000 team members operating under multiple brands.
• Award-winning company recognized for innovation and excellence.

What We Offer / What's in It for You?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career Advancement Opportunities
• Health, Dental, Vision Insurance (after 30 days for full-time)