Breakfast Attendant

Highgate; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a Breakfast Attendant for their Cleveland location. The role involves creating exceptional guest experiences in the hotel's breakfast area, ensuring cleanliness and quality service, and effective communication with guests. Candidates should have a positive attitude, attention to detail, and the ability to work varied schedules.

Qualifications

• High School diploma or equivalent preferred; hotel or related experience is a plus.
• Ability to obtain a Food Handlers card as required.
• Willingness to work varied schedules, including evenings and weekends.

Responsibilities

• Greet guests promptly and courteously.
• Ensure cleanliness of service areas and stock supplies.
• Handle cashiering duties, including closing checks.

Skills

Attention to detail

Effective communication

Positive attitude

Basic math skills

Ability to remain calm under stress

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in asset value and generates over $5B in revenue. Highgate offers expertise throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. It also develops bespoke hotel brands and uses industry-leading revenue management tools to enhance performance and asset value. The company’s executive team comprises some of the most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Location

La Quinta Inn Cleveland - Airport North, 4222 W. 150 Street, Cleveland, OH 44135

Overview

The Breakfast Attendant provides exceptional guest service in an efficient and courteous manner within the hotel’s complimentary breakfast area.

Responsibilities

1. Greet and seat guests promptly, ensuring a friendly and courteous interaction.
2. Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
3. Ensure cleanliness and quality of menus and service areas.
4. Clear, clean, and reset tables and hotel spaces as per instructions.
5. Stock, organize, and maintain cleanliness of all service areas, completing side work each shift.
6. Attend to guest requests and offer alternatives when necessary.
7. Coordinate with departments regarding VIP guests.
8. Support food and beverage service, including washing dishes, restocking, sweeping, mopping, and trash disposal.
9. Know standards for room service orders and menu details.
10. Handle cashiering duties, including closing checks and end-of-shift paperwork.
11. Perform opening and closing procedures and side work duties as assigned.
12. Answer questions about the hotel, local attractions, and services.
13. Perform additional duties or attend meetings as required.
14. Prepare high-quality drinks, including specialty coffee, tea, cocktails, and other beverages as needed.

Qualifications

1. Attention to detail, speed, and accuracy in job performance.
2. High School diploma or equivalent preferred; hotel or related experience is a plus.
3. Willingness to work varied schedules, including evenings, nights, weekends, and holidays.
4. Legal age to serve alcohol and passing responsible serving training such as TIPs.
5. Ability to obtain a Food Handlers card as required.
6. Quick and accurate decision-making skills.
7. Ability to remain calm and professional under stress.
8. Understanding of hotel products and guest services.
9. Effective communication skills with guests and team members.
10. Positive attitude and service-oriented mindset.
11. Basic knowledge of food and beverage standards, guest relations, and etiquette.
12. Basic math skills for operations.
13. Ability to read and write simple instructions and communications.
14. Patience, tact, and diplomacy in customer interactions.
15. Willingness to learn, support team members, and respond positively to guests and coworkers.