Break/Fix Technician- OKC

Apex Systems; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

ESPP

HSA

Training programs

Career coaching

Job summary

Everforth Apex is seeking a Break/Fix Technician to provide on-site IT hardware support for a long-term, multi-year engagement in Oklahoma City. The role requires lifting up to 35 pounds and standing for extended periods in a 100% onsite environment.

The candidate must have 1–3 years of corporate IT hardware experience, Windows OS knowledge, and CompTIA A+ certification. Training, career growth, and a strong benefits package are included in a world-class team culture.

Qualifications

• 1–3 years of experience servicing and deploying computer equipment in a corporate environment.
• Knowledge of the Windows operating system environment and ability to follow technical instructions.
• CompTIA A+ certification is required.

Responsibilities

• Provide IT service delivery, including IMAC, Break Fix, and Desk-side Support, following established policies and procedures.
• Coordinate with end-users to manage expectations and schedule service delivery.
• Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on client assets.
• Identify and address potential issues that could negatively impact the end-user experience.
• Escalate significant issues to the Desktop Support Site Lead.
• Follow predefined procedures and tasks for daily activities.
• Serve as an entry point to develop technical and customer skills for career growth.
• Assist with the installation and maintenance of technical products.

Skills

Windows OS knowledge

Customer service

Conflict resolution

Education

CompTIA A+ certification

Job description

Job#: 3041931

Job Description:

Break/Fix Technician- OKC

Location: Oklahoma City, Oklahoma (Onsite)

Candidates must be able to obtain and/or maintain a Department of Defense Secret clearance as a condition and continuation of employment.

Role Overview

This is a long-term, multi-year opportunity for a PC Technician to provide IT hardware support. The role involves working 100% onsite and performing tasks that require physical activity, such as lifting and standing for extended periods. The successful candidate will be responsible for IT service delivery, including break-fix support, troubleshooting, and customer service in a corporate environment.

Key Responsibilities

• Provide IT service delivery, including IMAC, Break Fix, and Desk-side Support, following established policies and procedures.
• Coordinate with end-users to manage expectations and schedule service delivery.
• Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on client assets.
• Identify and address potential issues that could negatively impact the end-user experience.
• Escalate significant issues to the Desktop Support Site Lead.
• Follow predefined procedures and tasks for daily activities.
• Serve as an entry point to develop technical and customer skills for career growth.
• Assist with the installation and maintenance of technical products.

Required Qualifications

Experience: A minimum of 1-3 years of experience in servicing and deploying computer equipment within a corporate environment is required. A background in IT hardware support and a proven customer service background, including conflict resolution, is necessary.

Technical Skills: Knowledge of the Windows operating system environment is required. Candidates must be able to comprehend and follow verbal and written technical instructions and scripts. CompTIA A+ certification is required.

Work Environment

This role requires the ability to work 100% onsite. The position is physically demanding and requires the ability to lift up to 35 pounds and be on your feet for most of the day.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex benefits overview:

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.