Branded and Creative Products Account Manager

Mya Systems; Portsmouth (VA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

29 days holiday

Private medical and dental

Matching pension 4–5%

24/7 Employee Assistance Programme

Life Assurance

Cycle to work

Hybrid 3 days in office

Volunteering days

Dog-friendly office

Job summary

The Stepstone Group is hiring into its Customer Service team in Portsmouth, VA, offering a hybrid work model with 3 days in the office. You will maximise revenue from paid email offerings by account managing branded products, delivering high-quality creative services and campaigns for internal and external customers.

Responsibilities include acting as the knowledge expert for Branded & Creative Products, providing email marketing solutions and ensuring SLAs are met, while monitoring

Qualifications

• Ability to effectively prioritise work.
• Meet deadlines and perform under pressure.
• Build effective internal and external relationships.
• Strong communication skills.
• Good account management skills.

Responsibilities

• Be the knowledge expert and point of contact for all paid for Branded & Creative Products (from processes, design to performance).
• Provide email marketing solutions, consultation and expertise to stakeholders to optimise campaigns.
• Account manage all Salesforce Email Booking cases ensuring all requirements, best practise and SLAs are met.
• Monitor email deliverability and standards excellence and raise any concerns to a senior team member.
• Design digitally and fulfil all Branded & Creative Products to the required quality standard and within the agreed SLAs.

Skills

Strong communication

Account management

Prioritisation

Deadlines under pressure

Relationship building

Job description

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.

Job Description

Join our team and you’ll be responsible for maximising the revenue generated from targeted and other paid email offerings by account managing branded products in order to deliver quality candidates. Working in the Customer Servicedepartment, you will maintain, develop and provide a high level of creative services to internal and external customers in-line with Totaljobs strategy. You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• You will be the knowledge expert and point of contact for all paid for Branded & Creative Products (from processes, design to performance).
• Provide email marketing solutions, consultation and expertise to your stakeholders when required to optimise campaigns.
• Account manage all Salesforce Email Booking cases ensuring all requirements, best practise (including adding behavioural targeting) and Service Level Agreements (SLAs) are met.
• Monitor email deliverability and standards excellence and raise any concerns to a senior team member.
• Design digitally and fulfil all Branded & Creative Products to the required quality standard and within the agreed SLAs.

Qualifications

• Ability to effectively prioritise work.
• Meet deadlines and perform under pressure.
• Build effective internal and external relationships.
• Strong communication skills.
• Good account management skills.

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and your dog can come into the office on Wednesdays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)