Brand & Store Lead - Retail Coach & Growth Driver

Tapestry (Coach/Kate Spade); Montville (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Coach is seeking a Brand Ambassador to energize the sales floor, achieve sales targets, and deliver an exceptional customer experience. The role embodies Coach values and strengthens brand awareness across the store.

The position involves leading initiatives, supporting daily operations, and driving a collaborative, inclusive team culture while focusing on customer-centric service and business results.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Ability to lift up to 50 pounds and perform physical tasks as needed.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and support full operation of the business.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.

Skills

Leadership presence

Customer experience

Team development

Brand embodiment

Sales analysis

Job description

Coach is seeking a Brand Ambassador to energize the sales floor, achieve sales targets, and deliver an exceptional customer experience. The role embodies Coach values and strengthens brand awareness across the store.

The position involves leading initiatives, supporting daily operations, and driving a collaborative, inclusive team culture while focusing on customer-centric service and business results.