Brand Specialist

Swickard Auto Group; Wilsonville (OR); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Brand and product training from day 1

Medical, dental, and vision insurance

Life insurance and supplemental cover

Paid time off and holidays

Employee vehicle purchase and service

Career path into management and leader

Discounts on vehicles and service

Job summary

Mercedes-Benz of Wilsonville is looking for a Brand Specialist to greet guests, learn the Mercedes-Benz lineup, and guide buyers through a no-pressure experience. Training on brand and products begins on day one, with emphasis on building a trusted relationship in the Portland metro community.

Ideal candidates come from luxury hospitality or guest-facing sectors, possess a polished presence, and aim to grow into finance or leadership roles within Swickard. A valid driver's license is required.

Qualifications

• No automotive experience required; paid brand and product training provided from day one.
• Luxury hospitality or guest-facing background preferred, with emphasis on trust and service.
• Valid driver's license with clean record.

Responsibilities

• Welcome guests with warmth and understand what matters before presenting a vehicle.
• Present vehicles and conduct test drives to connect features with guest values.
• Build a client pipeline via disciplined follow-up and CRM use.
• Collaborate with finance and management to deliver a transparent purchase experience.
• Meet monthly targets across volume, gross, and CSI.

Skills

Communication

CRM experience

Customer service

Attention to detail

Tools

CRM software

Job description

Wilsonville, OR | Mercedes-Benz | Luxury European | No automotive experience required | Hospitality experience welcome | Sales experience welcome | Best of the Best | Portland metro | Pacific Northwest | Veterans encouraged to apply | $40,000 - $100,000+ OTE

IS THIS YOU?

New to automotive sales? You don't need a car background to succeed here -- you need to genuinely enjoy working with people, take pride in helping them make confident decisions, and be motivated by results you can measure. We train the rest.

• You're a genuine, polished communicator who earns trust through curiosity and preparation
• You come from luxury hospitality, financial services, retail, or another guest-facing background and you're ready to represent one of the world's most recognized luxury brands to a Portland metro community that takes it seriously

WHO WE ARE

Mercedes-Benz of Wilsonville is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Wilsonville or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Welcome guests with genuine curiosity and warmth -- understanding what matters to them before presenting any vehicle
• Develop deep Mercedes-Benz product knowledge through paid training -- learning the full lineup, technology features, performance credentials, and the EQ electric portfolio well enough to guide an informed buyer confidently
• Present vehicles and conduct test drives that connect the brand's engineering and design to what each guest actually values
• Build and manage a client pipeline through consistent, disciplined follow-up and CRM use -- MB buyers refer their network to the specialists who take care of them
• Collaborate with finance and management to deliver a transparent, pressure-free purchase experience
• Meet monthly targets across volume, gross, and CSI
• Represent Mercedes-Benz of Wilsonville and Swickard's hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

• No automotive experience required -- paid Mercedes-Benz brand and product training provided from day one
• Luxury hospitality, financial services, high-end retail, or consultative sales experience strongly preferred -- backgrounds where earning trust and delivering a quality experience are the standard transfer directly here

Polished, composed presence -- MB Wilsonville guests are deliberate and perceptive; preparation and authenticity earn their trust

Genuine enthusiasm for the Mercedes-Benz brand -- AMG performance, EQ electric technology, and the craftsmanship behind the lineup are real talking points with engaged buyers

Self-motivated with a genuine drive to build a long-term book of repeat and referral buyers

Comfortable with CRM tools and digital communication, or quick to learn them

Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $40,000 - $100,000+/yr
• Paid Mercedes-Benz brand and product training from day one
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong Brand Specialists grow into finance, management, and leadership roles at Swickard
• Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF WILSONVILLE

• A Best of the Best Mercedes-Benz flagship store -- one of the highest designations the brand awards -- with a loyal Portland metro ownership community that returns for every vehicle and refers the specialists who took care of them
• Wilsonville's position at the heart of the Portland metro's southern corridor means consistent traffic from an engaged, loyalty-driven ownership community across the greater Portland market
• Mercedes-Benz's lineup -- from entry C-Class to AMG performance to the growing EQ electric portfolio -- gives a well-prepared Brand Specialist genuinely compelling conversations to have with buyers who care about what they drive
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we sell, serve, and develop our people