Brand Reputation & Social Media Specialist

Amherst Group; Bradley (WV); On-site; USD 45,000 - 70,000; Full time

Job summary

Amherst Group seeks a skilled Social Media and Brand Reputation Specialist to manage day-to-day social channels, monitor reviews, and ensure timely escalation and resolution. You will gather resident insights and provide feedback to business units, while collaborating across teams to strengthen the resident experience.

Responsibilities include reporting on social media and reputation activities, using platforms like Sprout Social and Reputation.com, and contributing to special projects as

Qualifications

• Minimum 2+ years in marketing or customer support.
• Experience with online community management and reputation tools.
• Excellent written communication skills.

Responsibilities

• Manage day-to-day activities of social media brand channels (Facebook, Instagram, LinkedIn, X, TikTok, Threads).
• Monitor and manage online review platforms and brand reputation.
• Own escalation process from start to finish with follow-up.
• Prepare reporting related to social media and online reputation.
• Collaborate cross-functionally to support brand reputation initiatives.
• Participate in special projects as assigned.

Skills

Social media management

Escalation management

Cross-functional collaboration

Written communication

Online reputation management

Sprout Social

Reputation.com

Salesforce

Outlook

Platform familiarity

Education

Bachelor's degree in Marketing/Communications/Business

High school diploma or equivalent

Tools

Sprout Social

Reputation.com

Salesforce

Outlook

Job description

Amherst Group seeks a skilled Social Media and Brand Reputation Specialist to manage day-to-day social channels, monitor reviews, and ensure timely escalation and resolution. You will gather resident insights and provide feedback to business units, while collaborating across teams to strengthen the resident experience.

Responsibilities include reporting on social media and reputation activities, using platforms like Sprout Social and Reputation.com, and contributing to special projects as