Brand Representative - Westfarms, Abercrombie & Fitch

Abercrombie & Fitch Co.; Farmington (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Farmington, Connecticut. This role involves engaging with customers to create a welcoming store experience and assisting with their needs. Responsibilities include providing excellent customer service, maintaining sales floor presentation, processing transactions, and supporting online orders. Ideal candidates possess strong interpersonal skills and a knack for store organization.

Qualifications

• Strong interpersonal skills to engage with customers.
• Ability to maintain a clean and organized environment.
• Experience with cash handling and customer service.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support online orders and in-store pick-up fulfillment.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.