Brand Representative - Water Tower Place, Hollister

A&F Stores, Inc.; Illinois; On-site; USD 18,866 - 26,870; Part time

Benefits offered by this job

Merchandise discount

Flexible schedule

Training and development

Career advancement opportunities

Job summary

A&F Stores, Inc. seeks Brand Representatives to provide exceptional customer service and maintain a welcoming store environment in Illinois. You will assist customers with their needs and ensure the sales floor is visually appealing.

The ideal candidate enjoys connecting with people and has strong organizational skills. The position offers a starting pay of $16.60 per hour, with opportunities for career advancement and a flexible schedule.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support Save the Sale orders and package ship-from-store orders.

Skills

Customer engagement

Organizational skills

Attention to detail

Reliability

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

• A merchandise discount.
• A flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being you.

The starting rate for this position is $16.60 per hour. (Recruiting pay range: $16.60 - $16.60 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. A&F Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.