Brand Representative - South Park Mall, Charlotte

Abercrombie & Fitch Co.; Charlotte (NC); On-site; USD 27,000 - 38,000; Full time

Job summary

Abercrombie & Fitch Co. in Charlotte, NC is seeking Brand Representatives to bring our store experience to life by engaging customers with care and representing the brand authentically.

You will assist customers in finding what they need, provide styling guidance across categories, maintain a well-presented store, and ensure a welcoming environment that invites conversation and repeat visits.

Qualifications

• Ability to create a welcoming customer experience.
• Comfort balancing customer engagement with operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and attendance commitment.

Responsibilities

• Provide warm, welcoming, attentive service to all customers and tailor help to their needs.
• Support product replenishment and keep the sales floor clean, organized, and visually appealing.
• Accurately process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Create seamless omni-channel experiences by supporting online orders and store pickup as needed.

Skills

Customer service

Sales empathy

Communication

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do:

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across ca
tegories.Sales
• Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.Cash
• Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.Onlin
• e Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.