Brand Representative - Northlake Mall, Hollister

Abercrombie & Fitch Co.; Charlotte (NC); On-site; USD 20,664 - 27,552; Part time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Charlotte, NC, to enhance customer experience by providing attentive service and maintaining a welcoming store environment. Responsibilities include engaging customers, supporting sales floor maintenance, and processing transactions accurately. Ideal candidates possess strong customer service skills and an interest in fashion. This role is perfect for those who enjoy helping customers and creating an inviting atmosphere.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to maintain a clean and organized sales floor.
• Experience with cash wrap operations and processing transactions.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Support product replenishment and maintain a visually consistent sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.