Brand Representative - Outlets at Castle Rock, Hollister

Abercrombie & Fitch Co.; Castle Rock (CO); On-site; USD 20,664 - 27,552; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Castle Rock, Colorado, to engage customers and enhance the store experience. In this role, you will provide attentive service, assist customers in finding products, maintain store presentation, and accurately process transactions. Ideal candidates enjoy connecting with others and are detail-oriented in creating a welcoming environment. Join us to bring our brand to life through excellent customer interactions and store upkeep.

Qualifications

• Strong customer service orientation and ability to connect with customers.
• Attention to detail in maintaining store presentation standards.
• Basic math skills for cash wrap operations.

Responsibilities

• Provide warm, attentive service to all customers.
• Maintain a clean and organized sales environment.
• Process purchases, returns, and exchanges accurately.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.