Brand Representative - Hamilton Place, Hollister

Abercrombie & Fitch Co.; Chattanooga (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Chattanooga, Tennessee to create a welcoming environment for customers. The role focuses on providing attentive service, helping customers with product support, and maintaining store presentation standards. Key responsibilities include accurate transaction processing, replenishing stock, and supporting online order fulfillment. The ideal candidate enjoys connecting with people and has a knack for creating a positive shopping experience.

Qualifications

• Enjoys connecting with customers and assisting them in finding what they need.
• Ability to maintain a well-presented store environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Support omnichannel experience through online order fulfillment.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.