Brand Representative - Glendale Galleria, Hollister

Abercrombie & Fitch Co.; Glendale (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Abercrombie & Fitch Co. in Glendale, California is seeking Brand Representatives to enhance customer experience by engaging with shoppers and maintaining a welcoming store environment. In this role, you will assist customers in finding products, provide styling guidance, and ensure the sales floor is organized and well-presented.

The ideal candidate enjoys connecting with customers and thrives in a dynamic retail environment. Responsibilities include customer service, sales support, and cash wrap operations.

Responsibilities

• Provide warm, welcoming service and anticipate customer needs.
• Support product replenishment and maintain an organized sales floor.
• Accurately process purchases, returns, and exchanges.

Skills

Customer service

Sales support

Product presentation

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.