Brand Representative - Francis Scott Key Mall, Hollister

A&F Stores, Inc.; Maryland; On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who’ll Celebrate You

Job summary

A&F Stores, Inc. is seeking Customer Experience Associates in Maryland. The role focuses on providing exceptional customer service, maintaining the sales floor, and effectively processing transactions. Candidates will work in a dynamic environment that emphasizes both customer engagement and operational tasks.

The position offers a starting pay rate of $15.00 per hour, and provides opportunities for career advancement, flexible scheduling, and various employee benefits.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately and efficiently process purchases, returns, and exchanges.
• Support omni-channel experience by fulfilling orders.

Skills

Customer service skills

Organizational skills

Attention to detail

Job description

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate You for Being You

Compensation

Starting rate: $15.00 per hour (pay range: $15.00 - $15.00 per hour). The starting rate and range may be modified in the future.

Employer Statement

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.