Brand Representative - Capital Mall, Hollister

A&F Stores, Inc.; Washington (District of Columbia); On-site; USD 19,468 - 27,727; Part time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a Brand Affiliate

Training and Development

Diverse Team Environment

Job summary

A&F Stores, Inc. is seeking enthusiastic Brand Representatives in Washington, DC, who thrive on customer interaction and maintaining a visually appealing store. Your role includes providing top-notch customer service, assisting with product support, and ensuring a well-organized shopping environment.

Our ideal candidate values reliability and possesses strong organizational skills. With a starting pay of $17.13 per hour, you can enjoy a flexible schedule, merchandise discounts, and various career advancement opportunities while being part of a global team.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support Save the Sale orders and fulfill In-Store Pick-Up.

Skills

Customer engagement

Organizational skills

Attention to detail

Reliability

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.

Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.

Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.

Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who Celebrate You for Being YOU

The starting rate for this position is $17.13 per hour (recruiting pay range $17.13 - $17.13 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.