Brand Representative - Fashion Fair, Hollister

Abercrombie & Fitch Co.; Fresno (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Fresno, California. The role focuses on engaging customers, providing excellent service, and maintaining an organized store environment. Responsibilities include assisting customers with product information, processing transactions accurately, and supporting online orders. Ideal candidates should enjoy connecting with customers and have a strong commitment to maintaining presentation standards within the store.

Qualifications

• Ability to provide warm, attentive customer service.
• Skills in maintaining a clean and organized store environment.
• Experience in processing transactions accurately.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support online order fulfillment and in-store pickups.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.