Brand Success Account Manager

LTK USA; Dallas (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Medical Insurance

Vision Insurance

Dental Insurance

Paid Maternity Leave and Paid Pater­n

Summer Fridays

Flexible PTO

Job summary

LTK, headquartered in Dallas, TX, is seeking a Brand Success Account Manager to partner with a large portfolio of brand platform customers. You will educate brands on the value of LTK, drive gifting and flat-fee spend, and serve as a trusted advisor to boost RoAs on the platform.

You will build strong relationships, deliver exceptional service, and collaborate with the sales team to transition brands from pre-sales to post-sales while identifying growth opportunities.

Qualifications

• 2–4 years in Brand/Customer Success in SaaS or digital marketing.
• Proven ability to educate clients and drive adoption.
• Strong written and verbal communication with clients.
• Experience using data to inform recommendations.

Responsibilities

• End-to-end Brand Success for brands on the LTK brand platform.
• Develop knowledge of our product and best practices to share with customers.
• Guide brands to successfully complete campaigns using our tools.
• Re-sell the value of the LTK platform to grow gifting and brand campaign spend.
• Present data-driven performance recaps and recommendations to brands.
• Achieve OKRs focused on gifting volume, spend, and retention.
• Provide best-in-class customer experience with urgency and proactive support.
• Collaborate with sales to ensure seamless handoff from pre-sales to post-sales.

Skills

Brand Success

Customer Success

Communication

Project management

Time management

Analytical skills

Education

Bachelor's degree in related field

Tools

HubSpot CRM

Job description

LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.

We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

Position Title : Brand Success Account Manager, Brand Platforms

About the role

LTK is seeking a Brand Success Account Manager to join our growing team. This high-impact position serves as the strategic partner and expert at LTK for a large portfolio of LTK brand platform Customers. You will work with LTK’s brand platform partners to educate and reinforce the value of LTK and drive ongoing gifting and flat fee spend with brands within our platform. You will use your expert communication skills and passion for Creator commerce to help provide consultation to brands on how to best drive results thru LTK’s brand platform and deliver RoAs to their program.

This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK brand platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.

How you will make an impact

• Responsible for end-to-end Brand Success for brands on the LTK brand platform
• Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals
• Successfully utilize our tools and capabilities to guide brands to successfully complete campaigns
• Responsible for ongoing re-selling brands on the value of the LTK platform, in order to grow gifting and brand campaign spend / flat fees to Creators
• Be well-versed in Creator marketing metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTK
• Consistently achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and brand retention
• Provide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgency
• You will be an expert problem solver and think thru creative solutions for our brands
• Work closely with sales team partners to have a seamless passover of high priority brands from pre-sales to post-sales and drive further adoption

What you will bring to LTK

• 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
• A history of consistently exceeding important metrics and activity targets
• Experience presenting to clients across a variety of levels
• Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
• Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
• Excellent organization, project management and time management skills, and ability to take initiative
• Experience troubleshooting issues for clients
• Ability to communicate semi-technical and technical concepts to clients
• Experience with data and utilizing data to successfully communicate results and recommendations
• Experience using Hubspot or comparable CRM system
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback #LI-KB1

What we offer for full-time salaried employees

• The opportunity to be part of the leading global company in creator commerce
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO
• For temporary full-time employees, benefits eligibility may vary

About LTK

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.

Our mission

To empower the world’s premium lifestyle Creators to achieve maximum economic success.

Our values

• Here to win
• Commit to the journey
• Work well

Commitment to diversity

LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B;authorization to work in the U.S. is a precondition of employment.

LTK is an Equal Opportunity Employer. #LI-Remote