BRAND NEW STORE! Automotive Service Advisor (Indian School Rd)

Brakes Plus; Phoenix (AZ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Retirement Plan

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Brakes Plus on Indian School Rd in Phoenix seeks an Automotive Service Advisor to drive service excellence and lead a motivated team. You will work closely with the Store Manager and Service Team to deliver outstanding customer experiences while coaching technicians and coordinating daily tasks.

The role requires strong leadership, clear communication, and a track record of meeting objectives in a fast-paced shop environment. Benefits and a competitive compensation package are provided.

Qualifications

• Strong leadership and store management capabilities.
• Ability to mentor teammates to improve efficiency.
• Excellent verbal and written communication.
• Proven track record of meeting or exceeding objectives.
• Develops professional relationships with customers and staff.
• OSHA awareness and valid driver's license.

Responsibilities

• Directly interacts with customers in sales and service areas.
• Creates a motivated team environment and coaching staff.
• Supervises technicians, plans duties, and follows up on tasks.
• Maintains service department performance and productivity.
• Manages parts inventory and external purchases.
• Ensures safety compliance and proper inspections in ops.

Skills

Leadership

Team leadership

Communication skills

Mentoring others

Customer relationships

Time management

Job description

BRAND NEW STORE! Automotive Service Advisor (Indian School Rd)

• Full-time

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest‑growing auto service companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with quality parts and world‑class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positive experience at Brakes Plus.

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry‑leading customer experience.

Primary Responsibilities

Include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

• Outstanding leadership and store management skills
• Ability to work in a fast‑paced work environment
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Compensation

$35,000- $60,000 annual salary

Benefits

Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well‑being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401(k) Retirement Plan, Employer Paid Short‑ and Long‑Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.