Automotive Service Advisor

Brakes Plus; Lewisville (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan

Paid Time Off

Job summary

Brakes Plus is seeking an Automotive Service Advisor at a Lewisville, TX store to lead the service team, drive excellence in customer experience, and partner with the Store Manager to raise performance and efficiency. The role requires at least 2 years as a Service Advisor/Writer, strong leadership, and the ability to coach technicians.

Compensation ranges from $40,000 to $60,000 per year plus benefits. The company offers medical, dental, vision, 401(k), paid time off, and other benefits to

Qualifications

• 2 years' experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Excellent verbal and written communication.
• Ability to mentor others to improve efficiency.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conducted

Skills

Leadership

Store management

Customer service

Communication

Team mentoring

Organizational skills

Service Advisor experience

Safety compliance (OSHA)

Valid driver's license

Job description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastestgrowing auto service companies, we are continuously opening new stores in each of these regions while maintaining the familyvalues and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with qualityparts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positiveexperience at Brakes Plus.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years' experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company.

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