Brand Manager - Nordstrom Nashville

Brunello Cucinelli; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A luxury fashion brand seeks a knowledgeable Brand/Store Manager for its Nashville location. Your primary focus will be to lead the store team, enhancing customer service while managing store operations. The ideal candidate will have over 5 years of experience in luxury retail and strong communication skills. This full-time position offers the opportunity to share your expertise and elevate the in-store experience to align with the brand's prestigious reputation.

Qualifications

• 5+ years of experience in a comparable luxury retail role.
• Proven ability to meet business goals through strong team leadership.
• Excellent network-building and client cultivation skills.
• Strong verbal and written communication skills.
• Capability to stand for extended periods and lift up to 40 pounds.

Responsibilities

• Manage all aspects of retail store operations.
• Lead by example to deliver industry-leading customer service.
• Resolve customer service issues using best-in-class practices.
• Achieve sales and inventory performance goals.
• Recruit, hire, and onboard new staff.

Skills

Team leadership

Customer service excellence

Relationship building

Problem-solving

Sales analysis

Tools

POS systems

Microsoft Office - Outlook

Microsoft Office - Excel

Job description

About Brunello Cucinelli Brunello Cucinelli, founded in 1978, is an Italian luxury house that specializes in cashmere and high‑end ready‑to‑wear. The company blends industry with craftsmanship and is known worldwide for its high‑quality materials, meticulous production, and exclusivity of its collections.

Who you are: The Brand/Store Manager leads the store team to deliver exceptional customer experience and manage store operations, including budgeting, personnel, inventory, and visual merchandising. You inspire staff, build relationships with clients, and elevate the store’s atmosphere to reflect the brand’s luxury positioning.

This role is at the Nordstrom location in Nashville.

What You’ll Do:

• Manage all aspects of retail store operations.
• Lead by example to deliver industry‑leading customer service and build guest loyalty through the in‑store experience.
• Resolve customer service issues using best‑in‑class practices and provide detailed, thoughtful responses.
• Serve as a market expert on competitive environment, talent recruiting, and strategic positioning.
• Achieve goals for sales, inventory KPIs, performance management, and payroll timekeeping.
• Observe client interactions and provide feedback to ensure a tailored, memorable experience.
• Coordinate staff training programs to enhance product knowledge, customer service, sales technique, and stock management.
• Set realistic sales objectives for staff, review them, and identify improvement areas.
• Assign responsibilities, monitor team performance, and conduct year‑end staff evaluations.
• Build a bench of future talent and identify potential successors for the store.
• Recruit, hire, and onboard new staff to maintain optimal staffing levels.
• Analyze sales and inventory reports, communicate findings to domestic and international partners.
• Partner with Merchandising and Buying teams to ensure product availability meets customer expectations.
• Oversee stockroom operations to maintain inventory accuracy and storage standards.
• Execute quarterly inventory processes and meet company‑defined KPIs.
• Build effective working relationships with internal stakeholders.
• Maintain visual merchandising standards, refresh displays based on sell‑through data.

Qualifications:

• 5+ years of experience in a comparable luxury retail role.
• Proven ability to meet business goals through strong team leadership.
• Excellent network‑building and client cultivation skills.
• Strong verbal and written communication skills.
• Proficiency with POS systems and Microsoft Office (Outlook, Excel).
• Capability to stand for extended periods and lift up to 40 pounds.
• Availability for a varied schedule, including nights and weekends.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Business Development, Customer Service, and Management

Industries: Retail Luxury Goods, Retail Apparel and Fashion

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.