Brand Leader & Visual Merchandising Coach

Victoria's Secret & Co.; Clarksville (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Victoria’s Secret is seeking a PINK Manager to lead the store’s customer and brand experience, driving top-line sales and guiding supervisory staff. You will translate brand direction into daily actions, coach supervisors, and ensure consistent execution of visual standards and selling behaviors.

In higher complexity stores, you will provide direction and hiring decisions in collaboration with the Store Manager, maintaining performance and standards across the team.

Qualifications

• Experience leading a store team and delivering brand standards.
• Strong coaching and development capabilities.
• Ability to manage daily operations and labor.

Responsibilities

• Translate brand direction into clear priorities and daily actions on the sales floor.
• Own product storytelling and selling behaviors to protect the customer experience tone.
• Provide category insights using company tools and reports.
• Maintain sales floor and fitting room standards where applicable.
• Participate in talent lifecycle decisions with leadership input.
• Direct reports including supervising personnel as assigned; lead in higher volume environments.

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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