Brand Experience Specialist — Flexible Schedule

A&F Stores, Inc.; Concord (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement opportunities

Brand Affiliate opportunity

Training and development

Global team celebrates you

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers, offering styling guidance, and helping create a welcoming atmosphere.

On the sales floor you will provide warm, attentive service, manage product replenishment, and handle purchases, returns, and online order support with a friendly checkout experience. This role offers a flexible schedule, training and development, and opportunities to grow within a global team.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers, offering styling guidance, and helping create a welcoming atmosphere.

On the sales floor you will provide warm, attentive service, manage product replenishment, and handle purchases, returns, and online order support with a friendly checkout experience. This role offers a flexible schedule, training and development, and opportunities to grow within a global team.