Brand Experience Leader & Coach

Victoria's Secret; Santa Fe (NM); On-site; USD 58,000 - 78,000; Full time

Job summary

Victoria's Secret in Santa Fe is seeking a PINK Manager who leads with values to deliver outstanding customer and associate experiences while driving brand growth. You will guide Brand Supervisors in higher complexity stores, ensuring alignment with brand direction and objectives.

The role emphasizes coaching, talent life cycle management, and collaboration with Store Leaders to execute visual standards and selling behaviors across the business.

Qualifications

• Experience leading teams in a store environment.
• Ability to coach and develop associates.
• Strong focus on delivering exceptional customer experiences.

Responsibilities

• Drive the overall customer and brand experience within the PINK Business.
• Ensure product presentation and selling behaviors reflect brand guidance.
• Own category performance insights using company tools and reports.
• Maintain sales floor and fitting room standards.
• Oversee talent lifecycle including interviewing, hiring decisions and performance management.
• Direct reports such as PINK Supervisors and Selling Associates.
• Lead in higher volume or complex environments with direction for business performance.

Skills

Leadership

Coaching

Hiring decisions

Customer experience

Job description

Victoria's Secret in Santa Fe is seeking a PINK Manager who leads with values to deliver outstanding customer and associate experiences while driving brand growth. You will guide Brand Supervisors in higher complexity stores, ensuring alignment with brand direction and objectives.

The role emphasizes coaching, talent life cycle management, and collaboration with Store Leaders to execute visual standards and selling behaviors across the business.