Brand Experience & Customer Service Associate

abercrombie.com; West Nyack (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training & Development

Inclusive Team Culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers and helping them find what they need in a welcoming environment.

You will handle merchandise replenishment, maintain presentation standards, and ensure a smooth checkout flow with accurate cash wrap operations. You’ll also support omni-channel tasks like Save the Sale and in-store pickup to create a seamless shopping experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges with a friendly checkout experience.
• Support Save the Sale orders, in-store pick-up, and ship-from-store orders.

Skills

Customer service

Attention to detail

Reliability

Adaptive/welcoming demeanor

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers and helping them find what they need in a welcoming environment.

You will handle merchandise replenishment, maintain presentation standards, and ensure a smooth checkout flow with accurate cash wrap operations. You’ll also support omni-channel tasks like Save the Sale and in-store pickup to create a seamless shopping experience.