Omni-Channel Brand Experience Specialist

A&F Stores, Inc.; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Opportunities for career advancement

Brand affiliate opportunity

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers with care, representing our brand authentically, and creating a welcoming environment.

You will assist customers in finding items, maintain a well-presented sales floor, and process transactions with a friendly, efficient checkout. You’ll also support online orders, including Save the Sale, in-store pickup, and ship-from-store packaging.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Brand experience

Attentive service

Reliability

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers with care, representing our brand authentically, and creating a welcoming environment.

You will assist customers in finding items, maintain a well-presented sales floor, and process transactions with a friendly, efficient checkout. You’ll also support online orders, including Save the Sale, in-store pickup, and ship-from-store packaging.