Brand Associate - Omnichannel Customer Experience

Gap Inc.; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers. You will provide excellent customer service, educate customers about loyalty programs, and use your knowledge to inform and inspire wardrobe choices, embracing an omni-channel approach.

Collaborate with leadership to deliver a best-in-class shopping experience, support sales floor operations, and maintain a neat, organized work area while handling customer interactions with professionalism.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers. You will provide excellent customer service, educate customers about loyalty programs, and use your knowledge to inform and inspire wardrobe choices, embracing an omni-channel approach.

Collaborate with leadership to deliver a best-in-class shopping experience, support sales floor operations, and maintain a neat, organized work area while handling customer interactions with professionalism.