Brand Experience Ambassador

Abercrombie & Fitch Co.; California; On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in California is seeking Brand Representatives to provide an exceptional shopping experience. This role involves engaging customers with care, assisting them while maintaining a welcoming store atmosphere. Responsibilities include customer service, maintaining sales floor organization, processing transactions, and supporting online orders. Ideal candidates enjoy connecting with people and thrive in a team environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support online orders and create a seamless omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.