Brand-Driven Retail Team Leader (Baby & Kids)

Carters Inc.; Rockwall (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

30% employee discount on Carter’s/ Osh

Paid time off

Holiday and parental leave

Job summary

Carter’s Inc. in Rockwall, TX is seeking an Assistant Store Manager who leads with warmth and ownership. You’ll welcome customers, train and develop the team, and drive sales through exceptional product knowledge and service.

This role supports the Store Manager, mentors staff, plans merchandising, analyzes KPIs, and ensures a safe, inclusive environment. A high school diploma and retail leadership experience preferred; availability for varied shifts is required.

Qualifications

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Excellent communication and leadership skills.
• Ability to lift 40 pounds, stand for extended periods, and work varied shifts including nights, weekends, and holidays.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through company-sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer service

Communication

Outlook

Excel

Web navigation

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Inc. in Rockwall, TX is seeking an Assistant Store Manager who leads with warmth and ownership. You’ll welcome customers, train and develop the team, and drive sales through exceptional product knowledge and service.

This role supports the Store Manager, mentors staff, plans merchandising, analyzes KPIs, and ensures a safe, inclusive environment. A high school diploma and retail leadership experience preferred; availability for varied shifts is required.